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How to Whitelist

Having troubles receiving our solo email blasts? You may have to whitelist our email address in your email provider. Here are a few helpful suggestions for how to whitelist, so you can receive our solo email blasts. Just look up which email provider you have and scroll down for instructions.



To make sure our emails get delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

  1. Click the “Spam Controls” link on the lower right side of your inbox screen.
  2. When the “Mail & Spam Controls” box appears, click the “Custom sender list” link.
  3. Choose the “allow email from” option.
  4. Add the domain or email address you would like to receive mail from, then click “Add”
  5. Click “Save


AOL Web Mail

If using AOL web mail replying to an email from will also work. Email from that domain will now be delivered straight to your inbox.


Yahoo! Mail

If you are not receiving email that you are expecting, there are two things you can do.

  1. Use the “Not Spam” button in your bulk folder
  2. Create a filter to automatically send email from certain domains in your inbox. This is the only way to really ensure delivery.

Report as “Not Spam”

  1. Check your Yahoo! Bulk folder
  2. If you see the email, highlight it and click “Not Spam”
  3. This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter

  1. Click “Options” in the top right navigation bar
  2. Select “Mail Options” from the list that drops down
  3. Choose “Filters” located on the left side of the page
  4. Click the “Add” button on the Filters page
  5. Choose the field you want to match in the incoming message. For example, “header” or “to”.
  6. Choose the criterion by which you want a match to be made, such as “contains”
  7. Choose the destination folder to which you would like the message delivered. For example: Inbox


Hotmail Live, Windows Live and MSN

In the new Hotmail you must “Mark sender as safe” to enable hyperlinks even in text emails and images in HTML emails.

Entering the email contact in the address book or contacts no longer whitelists the sender. To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. Check the “Junk” folder if you do not see the email in your inbox
  2. Click the “Mark as Safe” link
  3. Add to your Safe List

Mark Sender as Safe

  1. Click “Show content” to view the body of the email if it contains images and HTML
  2. Click “Mark as safe” link
  3. The email will now be added to your list of “Safe senders”

Manually Add to Safe List

  1. Click “Options” in the upper right corner of your Hotmail screen
  2. In the Body of the page under “Junk e-mail” click the link “Safe and blocked senders”
  3. Click the link “Safe senders”
  4. Enter the email address “email@domain.com”
  5. Click “Add to list”



To make sure email gets delivered to your inbox, you must add the email address to your contacts list..

  1. Click the drop down arrow next to “Reply” in the upper right side of your inbox screen.
  2. Click the “Add to Contacts List” from the list that appears. .


Outlook 2003 (or higher)

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to receive all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen – with images. If a company is not in your address book or “Safe Sender” list, your HTML images will not display.

To have HTML display correctly, users can

  1. Change their automatic download settings
  2. Add sender to your address book
  3. Add you email or domain to their approved sender list

To change settings:

  1. Right click on a non-displaying image in an HTML email
  2. Choose “Change automatic download settings” option
  3. When the popup comes up, uncheck the first box in the list that says don’t download pictures or other HTML content automatically
  4. Click “Ok”

To add sender to address book:

  1. Open the email
  2. Right click on the from address
  3. Choose “Add to contacts” option

To add domain to safe sender list:

  1. Right click on a non-displaying image in an HTML email
  2. Choose “Add the domain to the safe sender list” option



If you are not receiving email at Earthlink, there are two actions you can take.

  1. Check “Suspect Email” folder
  2. Add to your address book

Suspect Email Folder

  1. If you see the email in the Suspect Email folder
  2. Select the “Move to Inbox and add Contact” option from the pull down menu
  3. This will add to your Address book for future email delivery assurance

Address Book Inclusion

  1. Open the email
  2. Click “Add to Address Book” in the email header
  3. Use the “Address Book Editor” to verify the sender’s contact details and click “save”
  4. Fill in as the email address of the sender
  5. Any mail sent with the same domain (right of the @ sign) will now be delivered to your inbox



  1. Open the email message from the sender you want to add to your address book
  2. Click on the “Save Address” link (below) next to the “From Address”
  3. Check the “Add to Contacts” box (below) and click “save”



  1. Click on the save address link at the top of the email (next to the from address)
  2. For the field First Name/Company Name, please enter
  3. Then click save entry and you’re all done


Norton AntiSpam

  1. Start up Norton AntiSpam
  2. Click the status and setting tab
  3. Click antispam
  4. Click configure
  5. Click allowed list tab
  6. Click add button
  7. In the ‘Email Address’ box enter the email of the sender
  8. Click ok
  9. Click ok


McAfee Spamkiller

  1. Select Friends from the McAfee Spamkiller sidebar
  2. Click Add a friend
  3. Make sure all users at a domain are selected under Friend Type
  4. Type the domain name you want to whitelist under Address
  5. Optionally enter a name/company name to help you recognize the domain
  6. Click ok
  7. Click ok


Cloudmark SpamNet

  1. Select Cloudmark, Options… from the Cloudmark SpamNet tool bar in Outlook
  2. Click advanced
  3. Go to the whitelist tab
  4. Click the add button
  5. Type in the email address/domain of the sender
  6. Click ok
  7. Click ok
  8. Click yes
  9. Click ok



  1. Click the addresses tab
  2. Click new
  3. Type in the email address of the sender
  4. Make sure ‘Accept Mail from This Address’ is selected under Receiving Options
  5. Uncheck ‘Display in People Picker’ under other options
  6. Click submit
  7. Click ok



  1. Add the following entry to your user preferences file, which is found in the spamassasin subdirectory on your mail/mail server
  2. whitelist from email address
  3. Save the user preferences or more the updated copy to your spamassasin subdirectory